> ## Documentation Index
> Fetch the complete documentation index at: https://enterprise-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Process Uncollected Orders

Customers shall collect their orders from the store within a specific period. Beyond this period, the status of the order is marked uncollected. In this case, process the order as a return and ship it back to the merchant.

**To process uncollected orders as a return:**

1. On the row of uncollected orders, click **Collected**.
2. [Process a Standard (Non-RMA) Return](/process-returned-orders#process-a-standard--non-rma--return).
3. [Prepare the Parcels for Return Shipment to the Merchant](/prepare-the-parcels-for-the-return-shipment-to-the-merchant).

   This includes:

   * [Consolidating all RMAs as Consignments](/prepare-the-parcels-for-the-return-shipment-to-the-merchant#consolidate-all-rmas-as-consignments).
   * [Performing the End of Day Procedure](/prepare-the-parcels-for-the-return-shipment-to-the-merchant#perform-the-end-of-day-procedure).
   * [Creating and Printing the Return Documentation](/prepare-the-parcels-for-the-return-shipment-to-the-merchant#create-and-print-the-return-documentation).

   The following example shows an order with an uncollected status.

   <Frame>
     <img src="https://mintcdn.com/globale-enterprise/SJpQAWts8R8ncyo4/images/uuid-01df5745-8a6e-8564-0293-d8a1d13dd22e.png?fit=max&auto=format&n=SJpQAWts8R8ncyo4&q=85&s=0a192b7546dc823a35408017f201d411" width="977" height="123" data-path="images/uuid-01df5745-8a6e-8564-0293-d8a1d13dd22e.png" />
   </Frame>

   Uncollected Order