> ## Documentation Index
> Fetch the complete documentation index at: https://enterprise-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns

<Note>
  This article describes how a shopper or customer support representative uses the Merchant Portal to search for a return that has already been started. For information about starting a return and creating an RMA/return shipping documents, see [Returns Portal](/returns-portal).
</Note>

**To search for returns:**

1. From the Merchant Portal, go to **Orders > Returns**.

   <Frame>
     <img src="https://mintcdn.com/globale-enterprise/w-2f4DzByqA7m03j/images/uuid-366a5c20-42ed-b36a-9af5-8a8de2bb12bc.png?fit=max&auto=format&n=w-2f4DzByqA7m03j&q=85&s=0f9ca7694dd2e92873e96c851fe7306c" width="1251" height="778" data-path="images/uuid-366a5c20-42ed-b36a-9af5-8a8de2bb12bc.png" />
   </Frame>
2. You can search for returns by setting the following filters.

   * Select an option:

     * RMA Number (selected by default)
     * Tracking Number (shipper’s tracking number)
     * Order Number (Global‑e order ID - beginning with GE)
     * Delivery Reference Number
   * You can also set additional search filters (see details in the Additional Search Filters section further below).
   * To search for a specific return, enter the relevant return number in the search field, then click **Find and View**.
   * To list all returns based on the default RMA selection or on your selection, click **Filter Returns**.

The search results are displayed in the lower section of the screen, under **Return Requests**.

<Frame>
  <img src="https://mintcdn.com/globale-enterprise/w-2f4DzByqA7m03j/images/uuid-41845d45-4150-ebc9-1ad9-737654312567.png?fit=max&auto=format&n=w-2f4DzByqA7m03j&q=85&s=8268fb0246a2d0bca325ba3fd68590d1" width="1010" height="398" data-path="images/uuid-41845d45-4150-ebc9-1ad9-737654312567.png" />
</Frame>

**Additional Search Filters**

You can perform an advanced search by setting additional filters detailed in the following table.

| Search by           | Description                                                                                                                                                                                                                                                                                                    |
| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Shipping Service    | Search by shipping service                                                                                                                                                                                                                                                                                     |
| Return Status       | Search by return status:<br />Approved<br />Arrived at Destination<br />Authorized<br />Closed<br />Dispatched by customer<br />Dispatch by Returns operator<br />Dispatched from hub to merchant<br />Received by Global‑e<br />Received by Returns operator<br />Received in Hub<br />Refused<br />Requested |
| Customer name       | Search by the name of the customer who performed the return                                                                                                                                                                                                                                                    |
| Return creator      | Search by the person who created the return:<br />Customer<br />Global‑e Representative<br />Merchant Representative                                                                                                                                                                                           |
| Merchant            | Search by merchant name (only relevant for merchants with multiple brands managed by the same user)                                                                                                                                                                                                            |
| Email               | Search by customer email                                                                                                                                                                                                                                                                                       |
| From Date / To Date | Search for returns within a date range:<br />Select the From Date and To Date from the calendars                                                                                                                                                                                                               |
| Shipping Countries  | Search by shipping country                                                                                                                                                                                                                                                                                     |
| Return Type         | Search by return type:<br />Consolidated return<br />Local Prepaid<br />Local Prepaid Courier<br />Prepaid<br />Standard<br />Undefined                                                                                                                                                                        |