> ## Documentation Index
> Fetch the complete documentation index at: https://enterprise-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns Provider Integration - Checklist

The **Returns Provider Integration - Checklist** outlines the required steps and validations for return solution providers integrating with Global-e’s returns, refunds, and exchange flows on Shopify.

## Prerequisite

| Task             | Details                                                                                                                                                                                | Comments | Provider Reply | Done |
| ---------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | -------------- | ---- |
| Contact Global-e | Contact GE either by subscribing in our partners portal: [Our Global Ecosystem of Partners - Global-e](https://www.global-e.com/partners-lobby/) or by contacting your merchant’s CSM. |          |                | \[ ] |

## Merchant Specific

| Task                     | Details                                                                                       | Comments                      | Provider Reply | Done |
| ------------------------ | --------------------------------------------------------------------------------------------- | ----------------------------- | -------------- | ---- |
| Obtain the Merchant GUID | Required for API headers/calls                                                                | Get from merchant             |                | \[ ] |
| One shipping option      | If only one return shipping option is supported, inform the merchant and ensure correct setup | Per lane in Global-e          |                | \[ ] |
| emails                   | If provider sends shopper emails, coordinate with merchant to disable Global-e notifications  | Open support ticket if needed |                | \[ ] |

## Communication to Global-e

| Task          | Details                                         | Comments                         | Provider Reply | Done |
| ------------- | ----------------------------------------------- | -------------------------------- | -------------- | ---- |
| Provider Code | Communicate your Provider Code identifier       | Must be recognized for API calls |                | \[ ] |
| Merchant GUID | Use Merchant GUID for each API call to Global-e |                                  |                | \[ ] |

## Implementation

| Task                          | Details                                                                                                                                                                                                                                              | Comments                          | Provider Reply | Done |
| ----------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------- | -------------- | ---- |
| Order is operated by Global-e | Implement Shopify order checks to verify that the order is Global-e operated                                                                                                                                                                         | Before offering returns/exchanges |                | \[ ] |
| Tracking Number               | Save TrackingNumber returned from GetReturnDocument API call for tracking events                                                                                                                                                                     | Required for event calls          |                | \[ ] |
| Create Return                 | Create the return in Shopify after receiving Global-e documents. Include ReturnShippingFee in presentment\_currency                                                                                                                                  |                                   |                | \[ ] |
| Implement needed APIs         | [GetReturnShippingOptions](/returns-via-api#getreturnshippingoptions--merchant-to-global-e--388187)<br />[GetReturnDocuments](/returns-via-api#getreturndocuments--merchant-to-global-e--388187)<br />[GetTrackingEvents](/shipping-methods#-437363) |                                   |                | \[ ] |
| Perform final checks          | Ensure all systems function as expected before launch                                                                                                                                                                                                | Final readiness                   |                | \[ ] |

| Task                                                   | Details                                                                                                                                                        | Comments                                                                               | Provider Reply | Done |
| ------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------- | -------------- | ---- |
| Order is operated by Global-e                          | Implement Shopify order checks to verify the order is Global-e operated **before**offering Global-e returns/exchanges                                          |                                                                                        |                | \[ ] |
| Obtain the Merchant GUID for each merchant you onboard | This is required in API headers for Global-e calls.                                                                                                            | Get it from the Merchant                                                               |                | \[ ] |
| Provider Code                                          | Provider name or initials that identifies the source of the request.Examples:Loop, Redo, ParcelLab                                                             | Communicate your Provider Code identifier to Global-e so it’s recognized in API calls. |                | \[ ] |
| emails                                                 | If you will send shopper emails, coordinate with merchant to disable Global-e notifications via a merchant support ticket.                                     |                                                                                        |                | \[ ] |
| One shipping option                                    | If your portal supports only one return shipping option, you must:<br />Inform the merchant<br />Ensure they configure the correct method per lane in Global-e |                                                                                        |                | \[ ] |
| Tracking Number                                        | `TrackingNumber` is return from the API call GetReturnDocument<br />It must be saved for tracking events calls                                                 |                                                                                        |                | \[ ] |
| Create Return                                          | **Create the return in Shopify** after receiving Global-e documents.<br />Include **ReturnShippingFee in presentment\_currency**.                              |                                                                                        |                | \[ ] |
| Perform final checks                                   | Ensure all systems are functioning as expected before launch.                                                                                                  |                                                                                        |                | \[ ] |