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To improve brand recognition, merchants can customize their customer notification emails using the email tool. Our emails are divided into several sections, each of which can be modified separately. The different sections are listed below:
  1. Pre-header
  2. Custom header
  3. Logo
  4. Fonts
    Titles
    Content
    Order number and creation date
    Delivery address and billing address    		Shipment items title
    Order lines
    Shipment details
    Totals and discounts
  5. Merchant custom footer
  6. Global‑e footer
For more information, see Email Management.
Pre-Header
The pre-header displays a general notification that can change, depending on the email type. For example:
This section is enabled by default and can be disabled.
Custom Header
You can provide a custom header to be implemented at the top of the Global-e emails. The same header can be used for all languages or a different header can be used for each language. Please note that the header content cannot be different per country. If several languages are required, the header should be provided in all the desired languages.
  • The language is set according to the checkout language selected by the customer.
  • Provide the header in HTML format.
  • By default, this section is not used.
Regarding any icon/picture displayed on the email header, there two options:
  • Merchants are to provide URLs of all icons/pictures from the merchant’s server.
  • Merchants are to provide files of all icons and pictures and Global-e will upload them to the Global-e server.
Merchants needs to make sure that the HTML provided is supported in all the email providers/apps. .
Logo
The Merchant logo is displayed at the top of our emails. If a custom header is displayed which includes the logo, this logo can be hidden.
Fonts
Global‑e can customize the fonts in the following sections:
  • Titles
  • Content
  • Order number and order creation date
  • Billing address and delivery address
  • Shipment items title
  • Order lines
  • Shipment details
  • Totals and discounts
We can modify:
  • The font type
  • The font colour
  • The font weight
Currently, only system fonts are supported for our emails. These are the commonly supported fonts for most email clients:
  • Arial
  • Courier New
  • Georgia
  • Tahoma
  • Times New Roman
  • Trebuchet MS
  • Verdana
Titles
This section contains the titles displayed in our emails: Dear Customer You Ordered
Content
This section includes the body of the email: Thanks for shopping at [MerchantName]. Your order will be processed by Global-e as a merchant of record for this transaction. We are happy to inform you that this order is now confirmed and we will begin processing your purchase for dispatch. Questions? Online Support.
Order Number and Order Creation Date
This section details the order ID and date created:
Order Number:Order Placed:
OrderID15.11.23
Billing Address & Delivery Address
This section details the billing and shipping address for the order:
Your billing address****CustomerName Street House # City, Zip  Country Phone #Your shipping addressCustomerName Street House # City, Zip  Country Phone #Your billing address****CustomerName Street House # City, Zip  Country Phone #Your shipping addressCustomerName Street House # City, Zip  Country Phone #Your billing addressCustomerName Street House # City, Zip  Country Phone #Your shipping addressCustomerName Street House # City, Zip  Country Phone #
Your billing address****CustomerName Street House # City, Zip  Country Phone #Your shipping addressCustomerName Street House # City, Zip  Country Phone #Your billing addressCustomerName Street House # City, Zip  Country Phone #Your shipping addressCustomerName Street House # City, Zip  Country Phone #
Your billing address
CustomerName Street House # City, Zip  Country Phone #
Your shipping address
CustomerName Street House # City, Zip  Country Phone #
Shipment Items Title
This section includes the title of the shipment items: Shipment Items
Order Lines
This section includes the product details:
Product SKUQty 1Product price
Shipment Details
This section includes the shipping method and payment method chosen:
Shipping MethodExpress Courier (Air)
Payment DetailsVisa
Totals and Discounts
This section includes the total cost of the order:
Subtotal$111.11
Duties & Taxes$111.11
Shipping$11.11
Merchant Custom Footer
The Merchant can provide a custom footer to be added to the Global-e emails. The same footer can be used for all languages or a different footer can be used for each language. Please note that the footer content cannot be different per country. If several languages are required, the footer should be provided in all the desired languages.
  • The language is set according to the checkout languages chosen by the customer.
  • Provide the footer in HTML format.
  • By default, this section is not used.
Regarding any icon/picture displayed on the email footer, there are two options:
  • Merchants are to provide URLs of all icons/pictures from the merchant’s server.
  • Merchants are to provide files of all icons and pictures and Global-e will upload them to the Global-e server.
Merchants need to make sure that the HTML provided is supported in all the email providers/apps.
Global‑e Footer
The Global‑e footer is displayed by default at the bottom of all emails. This footer can be disabled per configuration.