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Customers shall collect their orders from the store within a specific period. Beyond this period, the status of the order is marked uncollected. In this case, process the order as a return and ship it back to the merchant. To process uncollected orders as a return:
  1. On the row of uncollected orders, click Collected.
  2. Process a Standard (Non-RMA) Return.
  3. Prepare the Parcels for Return Shipment to the Merchant. This includes: The following example shows an order with an uncollected status.
    Uncollected Order