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When a chargeback is filed, the Global-e customer service team attempts to contact the customer to clarify the reason of dispute. Each chargeback is reviewed to determine:
  • Why the order was originally approved
  • Why the order was manually released (in a “Deny” case)
  • Whether the fraudulent activity was made by an individual or by an organized group
  • Pattern identification
Conclusions drawn from these reviews are incorporated into Global-e’s fraud protocols. Information pertaining to fraudsters is blacklisted to facilitate their identification and prevent future attempts.