General Principles
- Reconciliation is performed per parcel
- Each parcel is assigned to a Global-e entity based on its origin hub
Key Behaviors
- A single Global-e order ID may appear in multiple reconciliation reports
- Reports are generated based on hub, not entity
Virtual Products
- Virtual products are grouped into a dedicated virtual parcel
- Payments are included in the next reconciliation cycle after an order is received
B2B VAT (Local VAT)
- If merchant VAT configuration is 0% → VAT = 0
- If the destination country and hub country are both in the EU, are not the same country, and the shipment is WYOL → VAT = 0
- Canada → Based on hub province
- Otherwise based on HS Code or hub country default rate
Reconciliation Eligibility
Orders are only eligible for reconciliation when all products are assigned to parcels. Changing order status alone is insufficient.Shipping Costs
- Shipping costs are reconciled with the entity of the parcel’s products
- The shopper-paid shipping cost is attributed to the first parcel
Returns
Return shipping costs and prepaid return costs are assigned to the entity of the first returned product’s parcel.Refunds
- Refunds for products are added to the same reconciliation report as the parcel from which the product was fulfilled
- Duties and taxes refunds are prorated across relevant entities and apply only to products where D&T was paid
- Shipping refunds are assigned to the entity of the first parcel
- Service gesture refunds are assigned to one of the order’s entities
Additional Notes
- One refund transaction may impact multiple reconciliation reports
- D&T refund mechanisms follow standard handling rules