Order Status Updates (from Global‑e)

UpdateOrderStatus

UpdateOrderStatus (Global-e to Merchant)

The UpdateOrderStatus API lets you:

Cancel an order with a reason (and notify the customer accordingly)
Move an order to a processing status (used by Global‑e or specific cases not covered in this guide)

This API updates the order status on the merchant’s site. Only order.OrderId and order.StatusCode members are mandatory for this method. Method/URL

POST https://www.merchant-site-domain.com/order-status-update-url

Parameters Request Requests can contain more parameters than listed.

Name	Type	Description	Mandatory
`Merchant.Order`	Class Merchant.Order	Provides full details for the merchant order.	Yes

Response ResponseInfo

Name	Type	Description
`ResponseInfo`	Class ResponseInfo	Provides details regarding the API call response.

Examples Request

{
    
    "OrderId": "GE10047946955SG",
    "StatusCode": "CANCELLED",
    "MerchantGUID": "0511db1d-cdc6",
    "CartId": "52c615003faea0995",
    "MerchantOrderId": "00024345",
    "MerchantInternalOrderId": "00024345",
    "PriceCoefficientRate": 1.000000,
    "CartHash": "ICEzF5/PznED/VyE=",
    "WebStoreCode": "shop",
    "WebStoreInstanceCode": "www.qa.shop.asia",
    "DiscountedShippingPrice": 7.12,
    "InternationalDetails": {
        "CurrencyCode": "SGD",
        "TotalPrice": 29.90,
        "TransactionCurrencyCode": "SGD",
        "TransactionTotalPrice": 29.9000,
        "TotalShippingPrice": 4.1600,
        "SameDayDispatchCost": 0.0000,
        "TotalCCFPrice": 0.0000,
        "TotalDutiesPrice": 0.000000000,
        "USSalesTax": 0.0,
        "ShippingMethodCode": "STANDARD_APAC",
        "ShippingMethodName": "Ship-GlobalE",
        "PaymentMethodCode": "1",
        "PaymentMethodName": "Visa",
        "CardNumberLastFourDigits": "1111",
        "ExpirationDate": "2030-3-31",
        "DutiesGuaranteed": false,
        "OrderTrackingNumber": null,
        "OrderTrackingUrl": "https%3a%2f%2fwww2.bglobale.com%2fOrder%2fTrack%2fmZVW%3fOrderId%3dGE10047946955SG%",
        "OrderWaybillNumber": null,
        "ShippingMethodTypeCode": "Standard",
        "ShippingMethodTypeName": "Standard Courier",
        "DeliveryDaysFrom": 2,
        "DeliveryDaysTo": 3,
        "ConsignmentFee": 0.0000,
        "SizeOverchargeValue": 0.0000,
        "RemoteAreaSurcharge": 0.0000,
        "DiscountedShippingPrice": 10.0000,
        "CashOnDeliveryFee": 0.0,
        "ParcelsTracking": [
        ],
        "TotalVATAmount": 1.95,
        "ShippingVATRate": 7.0000,
        "ShippingMethodStatusCode": "Undefined",
        "ShippingMethodStatusName": "undefined",
        "ShipmentStatusUpdateTime": null,
        "ShipmentLocation": null
    },
    "GiftCards": null,
    "DeclarativeShippingPriceInCustomerCurrency": null,
    "TotalValueForCustoms": null,
    "TaxCalculationRule": null
}

Response Success Response

{
    "action": "Globale-OrderUpdateStatus",
    "queryString": "",
    "locale": "en_SG",
    "InternalOrderId": "00024345",
    "OrderId": "00024345",
    "Success": true,
    "ErrorCode": null,
    "Message": null,
    "Description": null
}

Failure Response

{
    "Success": "false ",
    "Message": "error message",
    "Description": "error description"
}

​Order Status Updates (from Global‑e)

​UpdateOrderStatus

UpdateOrderStatus (Global-e to Merchant)

Order Status Updates (from Global‑e)

UpdateOrderStatus