Prerequisite
| Task | Details | Comments | Provider Reply | Done |
|---|---|---|---|---|
| Contact Global-e | Contact GE either by subscribing in our partners portal: Our Global Ecosystem of Partners - Global-e or by contacting your merchant’s CSM. | [ ] |
Merchant Specific
| Task | Details | Comments | Provider Reply | Done |
|---|---|---|---|---|
| Obtain the Merchant GUID | Required for API headers/calls | Get from merchant | [ ] | |
| One shipping option | If only one return shipping option is supported, inform the merchant and ensure correct setup | Per lane in Global-e | [ ] | |
| emails | If provider sends shopper emails, coordinate with merchant to disable Global-e notifications | Open support ticket if needed | [ ] |
Communication to Global-e
| Task | Details | Comments | Provider Reply | Done |
|---|---|---|---|---|
| Provider Code | Communicate your Provider Code identifier | Must be recognized for API calls | [ ] | |
| Merchant GUID | Use Merchant GUID for each API call to Global-e | [ ] |
Implementation
| Task | Details | Comments | Provider Reply | Done |
|---|---|---|---|---|
| Order is operated by Global-e | Implement Shopify order checks to verify that the order is Global-e operated | Before offering returns/exchanges | [ ] | |
| Tracking Number | Save TrackingNumber returned from GetReturnDocument API call for tracking events | Required for event calls | [ ] | |
| Create Return | Create the return in Shopify after receiving Global-e documents. Include ReturnShippingFee in presentment_currency | [ ] | ||
| Implement needed APIs | GetReturnShippingOptions GetReturnDocuments GetTrackingEvents | [ ] | ||
| Perform final checks | Ensure all systems function as expected before launch | Final readiness | [ ] |
| Task | Details | Comments | Provider Reply | Done |
|---|---|---|---|---|
| Order is operated by Global-e | Implement Shopify order checks to verify the order is Global-e operated beforeoffering Global-e returns/exchanges | [ ] | ||
| Obtain the Merchant GUID for each merchant you onboard | This is required in API headers for Global-e calls. | Get it from the Merchant | [ ] | |
| Provider Code | Provider name or initials that identifies the source of the request.Examples:Loop, Redo, ParcelLab | Communicate your Provider Code identifier to Global-e so it’s recognized in API calls. | [ ] | |
| emails | If you will send shopper emails, coordinate with merchant to disable Global-e notifications via a merchant support ticket. | [ ] | ||
| One shipping option | If your portal supports only one return shipping option, you must: Inform the merchant Ensure they configure the correct method per lane in Global-e | [ ] | ||
| Tracking Number | TrackingNumber is return from the API call GetReturnDocumentIt must be saved for tracking events calls | [ ] | ||
| Create Return | Create the return in Shopify after receiving Global-e documents. Include ReturnShippingFee in presentment_currency. | [ ] | ||
| Perform final checks | Ensure all systems are functioning as expected before launch. | [ ] |